Help
Answers to common questions, and how to reach us.
Something not working, or have an idea? Email us:
A real person reads every email, usually within two working days. It helps to tell us your iPhone model and what you tapped just before it went wrong.
Common questions
How do I sign in?
Tap Sign in with Apple. If you'd like to hide your email from us, Apple can give us a private email instead. Use the same Apple account on a new iPhone and your moments come back.
How do I invite the other parent?
Go to Settings, then your child's parents, and tap Invite. Send them the code. On their iPhone they download MyLittleWay, tap "I was invited" and type the code. You let them in, and from then on you both see and add the same moments.
How do I share with grandparents or other family?
Go to Settings, then Family, and invite someone. They tap "I was invited" in the app and type the code. They only see the moments you share with family, and they can leave a heart. You can stop sharing a moment, or remove someone, at any time.
An invite code doesn't work.
Each code works once and lasts 7 days. If it's been used or has expired, make a new one.
How do I cancel my subscription?
On your iPhone: Settings, then your name, then Subscriptions, then MyLittleWay. Deleting the app doesn't cancel it. For a refund, ask Apple at reportaproblem.apple.com.
Can I get a copy of my moments?
Yes. Email us from the email you signed in with and we'll send you a copy.
How do I delete my account?
In the app: Settings, then Privacy and data, then Delete everything. If there's another parent, you can choose to leave and let them keep your child's moments, or (if you set them up) delete them for both of you. Read more in the privacy policy.
Who can see my child's moments?
Only you, the other parent if you invite them, and family you share with. Nothing is ever posted publicly, and we never sell your data or use it to train AI. More in the privacy policy.
Are Grow's activities safe for my child?
They're general ideas, written with safety in mind, but they aren't made for your child. You decide if one is right, and you stay with your child the whole time. Answer the safety questions in Grow (like allergies) so it can hide activities that don't fit, and stop straight away if your child is upset, hurt or unwell. Read more in the terms.
I'm family. How do I delete my account?
Open your profile, then tap Delete my account. Your account and your hearts are deleted. The moments stay with the child's parents.
Is this medical advice?
No. MyLittleWay helps you keep track and look back. It doesn't diagnose, and it doesn't replace your child's doctor or therapist.